Investor Relations Contacs

DISTANCE CONTRACTS PRE-INFORMATION FORM REGARDING FINANCIAL SERVICES

Tera Yatırım Menkul Değerler A.Ş. (hereinafter referred to as “Tera Yatırım”) may enter into framework agreements with its Clients within the scope of its authorities in accordance with Article 5 of the “Communiqué on Documentation and Record Keeping in Investment Services and Activities and Ancillary Services” (III-45.1), which entered into force upon publication in the Official Gazette dated 01.08.2015 and numbered 29432, and pursuant to the provisions of the Regulation on Distance Contracts for Financial Services.
In this context, this Pre-Information Form has been prepared pursuant to Article 5 of the Regulation on Distance Contracts for Financial Services, which was enacted based on Articles 49 and 84 of the Law No. 6502 on the Protection of Consumers dated 07.11.2013, and published in the Official Gazette dated 31.01.2015 and numbered 29253.

Information Regarding the Investment Institution Providing the Financial Service:

• Title: Tera Yatırım Menkul Değerler A.Ş.
• Address: Eski Büyükdere Cd. İz Plaza Giz No:9 Floor:11 Maslak SARIYER / ISTANBUL
• Phone: +90 212 365 10 00
• Fax: +90 212 290 69 95
• E-mail Address: info@terayatirim.com
• MERSIS Number: 781014040900015
• Main Field of Activity of the Company: Brokerage activities, including exchange brokerage and futures trading.

Main Characteristics of the Financial Service:
The Company is authorized as a broadly authorized intermediary institution by the Capital Markets Board under the Capital Markets Law No. 6362 to engage in Order Transmission, Public Offering Intermediation (Underwriting), Transaction Intermediation, Portfolio Intermediation, and Limited Custody Services. Tera Yatırım also provides ancillary services limited to investment services and activities, including margin trading, securities lending transactions, foreign exchange services
investment research and financial analysis, or general investment advice related to capital market instruments.
Information on the Costs of the Financial Service:
All taxes, fees (such as BITT, Stamp Duty, etc.), and other charges required by law and paid to the government or other authorized institutions during the execution of financial services shall be borne by the Client. Commission, interest, and expenses are announced on Tera Yatırım’s website at https://terayatirim.com/?lang=en. The commissions, spreads, fees, charges, and similar obligations related to the transactions to be carried out within the scope of this Agreement are not fixed and are valid as of the date the Agreement is concluded.
Any changes to the expense and commission items will be notified to the Client via registered or unregistered email, the Transaction Platform, or the website. If the Client does not object to such changes within 3 (three) business days from the date of the notice and/or announcement, the changes will be implemented on the 4th business day. The Client’s right to terminate the Agreement remains reserved.

Default interest and similar obligations arising from transactions conducted under this Agreement are not fixed, and the calculation methods are included in the Framework Agreements to be executed with the Client. However, the Client shall be responsible for any losses and costs that arise if the Client fails to fulfill the obligations arising from the orders given.
Due to the nature of the financial instruments or the transactions to be carried out: Information regarding financial instruments that involve special risks or whose prices fluctuate based on market movements beyond the control of Tera Yatırım, or whose past performance does not indicate future results, is included in the Risk Disclosure Forms that are required to be read and signed prior to the execution of the Agreement.
Taxes Payable by the Client (If Any):
All taxes such as the Banking and Insurance Transaction Tax (BITT) and others stipulated by the applicable legislation, as well as any costs, commissions, and expenses charged by Exchanges, Takasbank, CRA (MKK), and other relevant institutions, shall be borne by the Client.
Information Regarding the Validity Period of the Information Provided:
The prices of the securities subject to the transactions vary instantly and daily depending on the market conditions in which the transactions are executed.
Information on Payment and Performance:
Payments and performance shall be made from the Client’s current and/or margin account held at Tera Yatırım within the timeframes stipulated by the legislation, in accordance with the provisions set out in the contracts.
If the Use of Remote Communication Tools Results in Additional Costs to Be Borne by the Client, Related Information:
No additional cost shall be charged to the Client due to the use of remote communication tools.
Right of Withdrawal:
Pursuant to Article 13 of the Regulation on Distance Contracts for Financial Services, the right of withdrawal does not apply to the financial service subject to this contract.
Minimum Duration and Termination Method of the Agreement:
There is no minimum duration for agreements concluded for an indefinite period. Both parties have the right to unilaterally terminate the agreement, and the procedures and conditions related to the termination are set out in the agreement signed between the parties.
Pursuant to Article 7 of the Regulation on Distance Contracts for Financial Services:
The Client’s full name, address, and, if available, email address, telephone number, and other contact information are specified in the agreements.
Complaints and applications regarding the services provided by Tera Yatırım can primarily be submitted electronically via https://terayatirim.com/iletisim?lang=en. After receiving a written or verbal response to your complaint, you may also submit your complaint or objection to the Turkish Capital Markets Association or the Capital Markets Board. You may also apply to the competent and authorized courts.
Information on Guarantee Funds or Other Compensation Mechanisms:
In accordance with the first paragraph of Article 83 of the Capital Markets Law No. 6362, the Investor Compensation Center (www.ytm.gov.tr), which is a public legal entity, has been established to fulfill compensation decisions issued by the Capital Markets Board in cases where investment institutions fail to fulfill their obligations to make cash payments or deliver capital market instruments.
Additionally, in markets where the Istanbul Clearing, Settlement and Custody Bank Inc. (Takasbank) acts as a central counterparty, a guarantee fund exists. Detailed information regarding the guarantee fund and its operation can be found at https://www.takasbank.com.tr/en.
Pursuant to Article 13 of the Regulation on Distance Contracts for Financial Services, the Client does not have the right of withdrawal. However, in contracts for financial services where the price is subject to fluctuations in financial markets outside of Tera Yatırım’s control and such changes may occur within the withdrawal period, the Consumer cannot exercise the right of withdrawal.
Examples of such contracts, including but not limited to, are foreign exchange transactions, money market instruments, transferable securities, mutual fund shares, derivative instruments based on financial assets with or without cash settlement, forward rate agreements, interest, currency and equity swaps, options, and other equivalent cash-settled financial instruments.
This form consists of 3 (three) pages. I hereby declare that I have read and understood the information included in the Pre-Information Form for Distance Contracts Regarding Financial Services, that I accept it, that I have signed this form of my own free will, and that I have received a copy of it.