Privacy Policy

Tera Yatırım Menkul Değerler A.Ş. is a brokerage house that is audited and authorized by the Capital Markets Board (CMB) and carries out transactions with the TeraFX brand.

Your privacy is important to us and maintaining your trust and privacy is our top priority. In addition to our sensitivity about your privacy, legal regulatory framework being implemented in Turkey to protect your privacy and maintaining our legal obligation. We respect your right to keep your personal information private and understand that you want to know how the information we receive from you is used. We hope that if you take a few minutes to read this privacy policy (“Privacy Policy”), you will have a better understanding of how we use the information you send us and how we secure it. Please note that our Privacy Policy applies only to TERA and does not apply to other companies and organizations that we redirect through ads or other links on our website.

What information do we collect?

We receive information from you when you open an account, visit our website, register for our services, use our trading platforms, subscribe to our newsletter or fill out a form / application. In addition, we may receive information through e-mails, faxes, telephone calls or any other means of communication (“Communication”). Please legislation being applied to this type of information kept in our records for a certain period in Turkey note that there is a need.

In addition to others, you must provide your name, date of birth, address, phone number, parent's name, mother's maiden name, e-mail address and identity before opening an account as a customer for legal and regulatory reasons such as money laundering and the fight against terrorism financing you will be asked for personal information, such as an example of your passport or driver's license and an up-to-date subscription invoice for address verification. We may obtain your personal information for authentication and control, including the use of customer identification rule, risk review products / web sites (information-logging), and public web sites confirming your identification number, which supports the purpose of preventing money laundering.

You will also be able to see the site regions, pages viewed, frequency and duration of visits, your Internet Protocol (IP) address, computer identification parameters, type of transactions performed, downloaded documents, mouse clicks, mouse scrolls, we may also collect your personal information, including the text you enter on this website, the website that directs you to us, or the websites you link to from us. Such information will be stored with your personal profile. 

For what purpose do we use your information?

Your personal information is used only for the purpose to provide you with quality service and ensure safety in accordance with the laws in force in Turkey. The information we receive from you can be used in the following ways:

-Personalize your experience and ensure the continuity of your personal profile;

-To contact you with regard to the services provided to you when necessary or appropriate, and to keep you up-to-date by providing you with information about your actions;

-To improve our customer service;

-To follow the procedures and instructions;

-To manage a competition, promotion, survey or other site feature;

-To manage and manage the products and services provided to you, including providing marketing information about the products and services provided to you by us;

-To enforce the laws in practice with the regulated terms and conditions;

-To send your username and password;

-To send periodic emails, newsletters or other opportunities that we think may be of interest to you, showing your daily and monthly account status;

-To confirm your identity and update your identity and other personal information to prevent money laundering and fight against terrorism financing;

-To keep records in accordance with our legislation, which is being implemented in Turkey to send CMB if it is necessary. 

Do we share any information with third parties?

We do not sell, trade, transfer or otherwise share your personal information in any way with third parties. This does not apply to those who have agreed to keep this information confidential in the same way we protect your personal information. We may form partnerships or alliances with other companies that offer high quality products and services that may be valuable to our customers, including joint marketing agreements. We may share some of your personal information with affiliated or contracted companies to ensure that these products and services meet your needs and enable them to be available to you in a useful and appropriate manner. The use of your personal information is strictly restricted for the purposes specified in our relationship with affiliated or contracted companies.

If required by law, we may disclose your personal information to prevent fraud or abuse of our services and to protect others and our rights, property or security. In addition, your information may arise between you and TERA, or between you and third parties, in the event of any dispute or related to the services we provide, or during any legal action, or when you think you are or are about to violate the terms of the agreement between you and TERA, law enforcement and other between the competent authorities and third parties.

In addition, if we are in the process of acquisitions or mergers by any other organization during a reorganization within a different structure for the conduct of our services, or through a different legal structure or entity, they shall be bound by the terms of the Privacy Policy, taking into account the relevant changes. We can share.

Non-personal visitor information may be provided to other parties for marketing, advertising or other uses.

With this Privacy Policy, Communication will be treated as private and non-confidential information, and you agree to use your Communication on the website or elsewhere without obligation or liability to you. We can use and monitor your Communication for better customer satisfaction as well as more effective business experience and website usage. Under no circumstances will your communication with us be shared with unauthorized third parties.

Except as stated above, we do not sell, trade, transfer, or otherwise disclose your personal information without your express and express consent.

How do we protect your information?

When we enter, send or access your personal information, we apply a series of security measures to protect the security of your personal information.

We ensure that a secure server is used. All the sensitive information provided is encrypted through Secure Socket Layer (SSL) technology. Although such systems and procedures reduce the risk of security breaches, they will never provide complete security and TERA will ensure that your services are fully exempt from misconduct, malfunctions, unlawful seizures or unauthorized access to information stored therein, or that your personal communications from our server are fully confidential. can not guarantee.

Please note that TERA has made all commercially reasonable efforts to protect your information in accordance with our Privacy Policy; however, the Internet still carries certain risks for all users in terms of security. For this reason, TERA cannot be held responsible for any security threats.

By using this website and all related pages, you declare that you have read the Terms of Use and accept these terms completely and without reservation. If you have any doubts about the Terms of Use or if you do not agree to any of the terms, please leave this website and do not visit it.

Terms of Use is at the disposal of Tera Yatırım and Tera Yatırım reserves the right to change these terms at any time.

Unauthorized use of Tera Yatırım's website and system is prohibited. Tera Yatırım's site or computer system hacking (hacking), using password mining (password mining) or otherwise can not be accessed without permission. 

Tera Yatırım reserves the right to change, improve and correct the information, materials or descriptions published on its website at any time without the need of any notification. The dated information has been published as of that date and Tera Yatırım has no responsibility to update or change such information.

Tera Yatırım cannot be held responsible under any circumstances for any damages that may occur due to the use of the website. This limitation of liability includes the following: virus spread, malfunction of electronic devices or communication devices, telephone or other communication problems, unauthorized access, theft, system errors, strikes or other labor-related problems or force majeure. Tera Yatırım cannot and does not provide a guarantee for continuous, uninterrupted or secure access.